← Back to Links

Return, Exchange & Refund Policy

Last Updated: August 24, 2026

1. Policy Overview

Every Thunivi garment is quality-checked before dispatch. Because we are a small-batch D2C brand working with dedicated tailors, we do not offer cash refunds for simple change-of-mind, fit preferences, or style choices. We provide Size Exchanges or Replacements for Damaged/Wrong Items under the terms below.

2. Mandatory Continuous Unboxing Video Requirement

To prevent fraudulent claims, an uninterrupted, continuous unboxing video is strictly mandatory for any damage, missing item, or wrong product claim.

  • The video must start BEFORE opening the outer courier bag (showing the shipping label clearly).
  • It must show the parcel being unsealed, opened, and the garment unfolded and inspected in a single, unedited shot.
  • Claims submitted without a clear unboxing video will not be accepted.

3. Size Exchanges

  • Eligibility: Requests for a size exchange must be raised within 48 hours of delivery.
  • Condition: The garment must be unworn, unwashed, unaltered, and returned in its original condition with all hangtags attached.
  • Exchange Shipping Process: The customer must ship the item back to our studio (or pay a flat ₹100 reverse pickup fee if organized by Thunivi). Once inspected, Thunivi will ship the fresh replacement size to you for free.
  • Out of Stock Sizes: If your requested size is unavailable, we will issue Store Credit / Shopping Voucher.

4. Damaged, Defective, or Incorrect Items

  • If you receive a physically torn dress, severe manufacturing defect, or the wrong item altogether, contact us within 24 to 48 hours of delivery with your unboxing video.
  • Upon verification: We will arrange a free reverse pickup and send a brand-new replacement at zero charge. If the item is completely out of stock and cannot be reproduced, you can choose a 100% full cash refund or store credit.

5. Non-Returnable / Non-Exchangeable Items

Returns and exchanges will not be accepted for:

  • Items purchased during Clearance Sales, Flash Sales, or Pop-Up Events.
  • Custom-stitched or customized garments (tailored on special request).
  • Minor color variations (10–15%) due to studio lighting, screen displays, or handcrafted textile characteristics.
  • Garments with perfume scents, makeup stains, or signs of usage.

6. How to File an Exchange / Return Request

  1. Contact us on WhatsApp (+91 99444 12355) or Instagram DM (@shopthunivi).
  2. Share your Order ID, Reason for Request, and attach your Unboxing Video.
  3. We will review and respond within 24 working hours with next steps.