Shipping & Delivery Policy

1. Order Processing & Dispatch Timelines

• Ready-Stock Collection (In Stock): Items currently in stock are processed and dispatched within 1 to 2 working days after order confirmation.
• Made-to-Order / Tailored on Request (Out of Stock): If an item or specific size is currently out of stock, we will explicitly check with you via WhatsApp/DM to confirm if you wish to place a fresh order. Upon your approval, we will stitch and prepare the garment, dispatching it within 15 to 20 working days.
• Cancellations: Orders cannot be canceled once they have been processed and dispatched.
• Processing Days: Orders are processed only on working days (Monday to Saturday, 10:00 AM to 6:00 PM IST). Sundays and Tamil Nadu public holidays are non-working days.

2. Delivery Timelines

• South India (Tamil Nadu, Kerala, Karnataka, Andhra Pradesh, Telangana): Delivery typically takes 2 to 5 working days from the date of dispatch.
• Rest of India (North / West / East / Metros): Delivery typically takes 7 to 10 working days from dispatch, depending on courier accessibility.
• Note: Delivery timelines post-dispatch are dependent on our shipping partners (Shiprocket, Delhivery, ST Courier, Professional Courier, India Post). Delays due to weather, regional transit issues, or high seasonal volume are beyond our direct control.

3. Shipping Rates & Free Shipping

• Free Shipping: Automatic free shipping applies on all domestic orders of ₹2,199 and above.
• South India (Tamil Nadu, Kerala, Karnataka, Andhra Pradesh, Telangana): Standard shipping fee of ₹59 applies on orders below ₹2,199.
• Rest of India: Standard shipping fee of ₹89 applies on orders below ₹2,199.
• Location Serviceability: If a remote pincode is non-serviceable by our standard express couriers, we will ship via India Post or contact you prior to dispatch.

4. Order Tracking

Once your order is shipped, you will receive an automated tracking link via WhatsApp / SMS. You can track your package directly on our shipping partner’s tracking portal.

5. Incorrect Address & Delivery Issues

• Please ensure your shipping address, pincode, and contact phone number are complete and accurate before placing an order.
• Thunivi is not responsible for delays, failed deliveries, or non-delivery resulting from incorrect or incomplete details provided by the customer.
• If a package is returned to us (RTO) due to an incorrect address or unreachability, re-shipping costs must be borne by the customer.

6. Damaged, Lost, or Stolen Packages

• Lost Packages: If the courier loses your package in transit, we will send you a free replacement immediately. If the dress is out of stock, we will issue a 100% full cash refund or store credit—whichever you prefer!
• Damaged Packages: If your package arrives physically damaged or torn, please notify us within 24 to 48 hours with a continuous unboxing video (showing the sealed package being opened) for immediate assistance.
• Stolen Packages: Thunivi is not responsible for packages stolen post-delivery. Please ensure a safe and secure handover location.

7. International Shipping & Customs

• International orders are currently handled manually via WhatsApp or Instagram DM.
• Customers must confirm product availability with us prior to booking.
• Shipping charges will be calculated based on the total package weight and destination.
• Customs & Taxes: Any customs duties, import taxes, or local clearance fees imposed by the destination country are the sole responsibility of the customer. Customs processing may cause delivery delays outside our control.

8. Delayed or Undelivered Orders & Support

If your order is delayed beyond the expected timeframe or you face delivery issues, reach out directly: